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Delivery Information

COVID19 Update: We aim to dispatch all orders as soon as possible, but the postal system is slower than normal due to current events

DeliveryProcessingCharges approx.
Standard/Free (Royalmail Tracked 48)3-10 working days*£2/£0
Priority (Royalmail Tracked 24)
2-5 working days*
from £1
Royalmail Special Delivery1-2 working days*from £5
International Tracked/Tracked & SignedDependent on destination**from £7.75

*Please note, due to COVID19 Royalmail deliveries can be delayed. You can find up to date information about this on Royalmail's website

**If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office
this will be the responsibility of the customer to resolve the issue.


We are currently offering FREE UK delivery (Standard) on all orders over £30.

Order cut-off for all delivery services is 1pm (UK time). Orders placed after 1pm will be treated, for the purposes of delivery, as having been placed the next working day.

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1pm on Friday will not be processed until Monday.

Some of the deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You can nominate a safe place at checkout where your package can be left in case you are not at home at the time of delivery and your package can not fit through your letterbox. You can read more about this at Royal Mail's website. (Does not apply to Special Delivery and international orders)

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.

If you require any clarification regarding 'Dispatch & Deliveries' please feel free to contact us on: info@ukvapes.com

We reserv the right to use different shipping services other than the ones listed above.


International

UKVapes delivers to over one hundred countries worldwide. We have an excellent reputation in providing quality products and have launched many worldwide exclusives. When ordering from outside the UK, please choose a tracked delivery service to ensure that your package does not get lost. We have had many customers who have got in touch to say that our delivery times and quality of products are second to none. Although, we can deliver to wherever you are, please bear in mind that every country has their own importation laws. Therefore, if your items are held by local customs, it is the responsibility of the customer to resolve this. If you are unsure about the customs status in your country, get in touch with us, we are more than happy to help.